Nov 072011
 

If you can’t hear any sound on your Windows 7 computer when playing video clips recorded on your Android phone, you are not the only one. Videos recorded on our Android phones (HTC EVO 4G and LG Optimus S) would open in Windows Media Player, but there was only video without any audio (no sound). The affected video files have the .3gp extension and although this is a very widely accepted multimedia container format, Windows 7 apparently cripples the experience and out of the box plays them without any sound.

Why am I not surprised that Microsoft’s Windows Media Player is currently impairing multimedia experience of most likely many millions of their users who have an Android phone? Isn’t this adding more weight to the recent accusations of Microsoft antitrust abuse by Barnes & Noble? If Android videos would seamlessly work on Windows PCs like they do after fixing this problem, wouldn’t that be one more victory of Android phones with their amazingly seamless and flexible way of operation? Am I the only one getting the strange idea that by having it work only half way it seems that something’s wrong with the phone and that the phone is not recording audio? My wife indeed thought the problem was with her phone before I fixed it on Windows 7.

Since Android phones are huge competition and they are quickly taking over the market from any remaining Windows phones, wouldn’t supporting their file formats give even more advantage to Android, which Microsoft has been trying to “compete” with, in cooperation with other big players in the low blow coalition, using legal bullying, lobbying and probably other ways you can think of while failing to make their own products perform better than Android? Perhaps bullying manufacturers into paying you royalties when they sell a competitor’s product would be called racketeering in some other world, but not here.

Now that I’m done with the rant, let me get off my soapbox and back to the fix:

UPDATE: If you don’t want to install the third party codec as described below, and particularly if you already have Apple QuickTime Player installed (usually gets installed with iTunes), it plays this format without problems even in older versions (just discovered this on my ancient Windows 2000 virtual machine). If this file format (.3gp) is still associated with Windows Media Player, you can change its association by right-clicking on one of these files, selecting “Open with”, then “Choose default program” and select QuickTime Player and mark the check box in the bottom “Always use the selected program to open this kind of file”. That’s another easy fix. The original fix below is still good for those who don’t want to install QuickTime and/or want to play these files in the default Windows Media Player:

Windows is missing a codec to properly decode and play the files with extension 3gp. I fixed this by downloading and installing the file below. For those of you who don’t want any details, I got the file directly at this link:
http://www.filehippo.com/download_klite_codec_pack/.

I didn’t install (unchecked) the player that comes with the installation because I prefer opening everything in Windows Media Player.

The name of this utility is is K-Lite Codec Pack 7.90 (Full). To find it and learn more about it and similar programs you can go to filehippo.com and search for “codec” (without quotes), or its name. However, I’m not sure the others will work, as the other codec file I downloaded and tested (Codec Pack All-In-1 6.0.3.0) didn’t fix this problem.

Note: although some codecs can be possibly found and downloaded from download.com, this site has been adding bloatware into their downloads (sometimes eve reported as malware by antivirus), so I stopped using them some time ago.

As most of you know, once this or a similar fix is installed, you can either copy or play the movie files recorded on your Android phone when it’s connected to your computer as a disk drive (turn on USB storage on the phone) with a USB cable. The videos are usually found in My Computer>Removable Disk>DCIM>Camera folder. If you have Google+ set up on your phone, it can be configured to upload the movies and pictures automatically in the background either when charging, when on WiFi, or any time, so you won’t even need to connect to a computer.

Disclaimer: If you decide to follow my example, proceed at your own risk. In most cases I don’t provide free technical support. The above mentioned fix currently seems to be a good working solution on our computers, but there are no guarantees that it will work on your system(s).

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  • 4agahachiroku

    This is great! Ive been looking for a fix like this for the longest time. Your a life savor. All these videos I have on my phone will play video as well with the audio but when I upload them to my pc I only seem to get video. Thanks again. I hope more people see this.

    • http://deputycio.com Zarko

      Thanks for the feedback.  Glad to see you hear them! :-).

  • Nechamamira

    Thank you so much! I thought I was going crazy

  • terza5

    OMG! I wish I would have found this last night!!! It worked!!!!!!!! I’d tried everything, even new player, that worked then just quit, report was made and sent to windows for its own err.  But that’s O K!!!!!!  I can now uninstall the media player and keep the windows one! I’m so happy.  I hope it stays put.  Its like wmp came with this ability in the first place.  I followed ur advice and did the advanced install and nixed the player, just nexted through the rest, didnt want to fudge anything, and IT WORKED.  I spend way too much time trying to figure things out…now on to my next how-to!!!!!!  Thanks again!

  • ZONE3HOTGIRL2000

    OMG THIS PERSON IS A SAINT SAVED MY VIDEOS LUV LUV LUV THIS

  • Crankosoft

    Thank you!! This worked wonders for my video. Able to watch memories from my trip to Texas now thank you so much..

  • JakesDad

    Thank you.

  • Deniseeeeee

    Hi everyone,

    I downloaded the k-lite codec and installed it.  But I still do not have any sound in Windows Media Player when I try to play a 3gp file that I took with my Android phone.  Can anyone tell me what I’m doing wrong?  Do I need to go into WMP and turn the codec “on” somehow?

    Thank you for any help at all!

    • http://deputycio.com/ Zarko

      Can you give me the k-lite version you downloaded?

      Meanwhile you could also try to install Apple Quicktime Player as I described in my update section and see whether you’re getting any sound when you play these clips in it.

  • Justin Hume

    Dude. You should be immortalized as the greatest man to ever live. My family will thank you forever and forever. I may even get married because of you.

    Just an extra point, this also works on Vista, for sound that works but is corrupt. So good man, so good. I’ll make sure to be on your website more often.

    • http://deputycio.com/ Zarko

      LOL!  No objections to being immortalized, but I think Bill Gates might get there first, as his philanthropy appears to contribute more to Humanity (so far, unless your marriage results in a new Einstein, Tesla, Abe or Gandhi).  Joking aside, thanks for the Vista feedback, and congratulations and best wishes with your marriage.

  • http://twitter.com/sriset1 Julie

    Thank you so much! This worked great! I have Windows 7 and downloading this fixed my problem immediately! I was so happy because I’d been keeping videos on my Droid for fear of losing my only copies with sound. I did a happy little chair dance after I installed this, played my video on Media Player and there was SOUND!!!! You rock!

    • http://deputycio.com/ Zarko

      While kind words keep me from abandoning this site, this is the first time I’ve heard someone has done the happy dance because of my post. I wish I could do that more often. You good people of the internet make me smile :-) Thanks!

  • lisa

    Thank you! the quick time option works! lovely!

  • Canadian Mom

    You are a superstar! The memories of my son growing up from my husband’s cell phone are now not silent movies anymore! This worked perfectly.

  • keyna

    nice! THANKS A LOT!!!

  • Dave

    genius. thanks

  • Irene

    You were a God send!!! Thank you thank you thank you!

    I had off loaded a bunch of video’s and pictures from my husbands phone. These were the first moments of our daughters life. First video i saw of her after the emergency Csection, ( dad didn’t even get to make it to the OR with me). Plus her first crys.
    I went to play the video’s today and all I heard was silence! My heart broke! These are very important to me.

    So after looking at video file extentions on my video’s which I could hear, and then looking at his I started googling and found your article. You have completely made my day and entired life with this fix!!

    A million thank yous isn’t enough in my book. I am passing along this article on my facebook. It’s worth the share to keep anyone else from having the heart breaking near melt down I did today.

  • http://www.facebook.com/LETMELOGON3 James Webb

    THANK YOU

  • http://www.facebook.com/BigVinceG Vince Gomez

    Here I’ve been uploading them to YouTube or Google Drive and re-downloading them as MP4′s to make them work. Thanks!

  • Red

    Still no sounds. None of my old movies are playing anymore and I have random pop ups, even when not using IE. Thanks a lot…

  • Michael Kamniv

    Hey guys :D i thank you for youre time writing this solution it is very helpful..i have an easy way 2 i download a video convertor and it fix’s every thing you can cut also parts you dont like..it can be very helpful as well

  • mastro11_

    I LOVE YOU <3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3<3